Privacy Policy

Effective Date: September 7, 2025
Website: https://teknoverse.net
Entity: Teknoverse LLC ("Teknoverse," "we," "us," or "our")

1) Scope

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, create an account, contact us, or opt in to receive marketing SMS/text messages and emails from us. It also explains your choices and rights.

This Policy applies to the information we collect through:

• Our website and related pages (the "Site");

• Online forms, chat widgets, support channels, and surveys on the Site;

• Marketing communications you opt into, including SMS/text messages and emails.

This Policy does not cover data we process solely as a service provider on behalf of our business customers. When we act as a processor/service provider for a customer, that customer’s privacy policy governs.

2) Personal Information We Collect

We collect the categories of information below. The exact information we collect depends on how you interact with us.

• Identifiers & Contact Data: name, company, email address, phone number(s), postal address (if provided), and account credentials you create.

• Communications & Preferences: your messages to us, responses to surveys, records of your marketing consents, and your preferences (e.g., SMS/email opt‑ins).

• Marketing & Transactional Records: which campaigns you joined, message logs (time sent/delivered), subscription status, and basic engagement metrics (e.g., open/click events).

• Usage Data & Device Info: IP address, approximate location inferred from IP, device/browser type, pages visited, referring/exit pages, timestamps, and cookies/identifiers that help the Site function and measure performance.

• Support Content (if you contact us): details you provide to our support team and related correspondence.

We do not intentionally collect sensitive personal information (e.g., government IDs, precise geolocation, health, biometric, or financial account numbers) via the Site.

3) How We Use Personal Information

We use personal information to:

• Provide, maintain, and improve the Site;

• Respond to your inquiries and provide support;

• Send you marketing SMS/text messages and emails when you have opted in;

• Personalize content and communications;

• Monitor, detect, and prevent fraud, abuse, or security incidents;

• Comply with legal obligations and enforce our terms.

Legal bases (EU/UK): Where applicable, we rely on your consent (e.g., marketing opt‑in), our legitimate interests (e.g., Site security, improving services), and/or performance of a contract.

4) SMS/Text & Email Marketing Terms

By providing your phone number and/or email and submitting an opt‑in on our Site, you agree to receive marketing communications from Teknoverse.

• Message Frequency: varies (e.g., promotions, updates, reminders).

• Cost: message and data rates may apply.

• Opt Out (SMS): Reply STOP to any message to opt out. Reply HELP for help.

• Opt Out (Email): Use the Unsubscribe link included in our emails.

• Consent Not Required: Your consent to receive marketing messages is not a condition of purchase.

• Delivery: Carriers are not liable for delayed or undelivered messages.

We maintain records of consent and opt‑out requests to honor your choices.

5) Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, and measure performance. You can control cookies through your browser settings. If you block essential cookies, some Site features may not work properly.

6) How We Disclose Information

We do not sell your personal information and we do not share it for cross‑context behavioral advertising. We do not disclose personal information to third parties for their independent marketing purposes.

We may disclose personal information to the following service providers who process it solely on our behalf and under written agreements that restrict their use of the data:

• Hosting, infrastructure, and security providers;

• Communication delivery providers for sending SMS/text and emails;

• Analytics and measurement tools to understand Site usage.

We may also disclose information if needed to: (a) comply with law or legal process; (b) protect our rights, users, or the public; or (c) as part of a corporate transaction (e.g., merger or asset transfer) where permitted by law.

7) Your Choices & Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal information;

• Withdraw consent for marketing at any time (see Opt Out above);

• Object to or restrict certain processing;

• Receive a portable copy of your data;

• Appeal our decision if we decline to act on a request (US state laws).

To exercise rights, email us at privacy@teknoverse.net with your request and verification information. We will not discriminate against you for exercising privacy rights.

Do Not Track: Our Site does not respond to DNT signals at this time.

8) California Privacy Disclosures (Notice at Collection)

We collect the following categories of personal information for the business purposes described in Section 3 and retain them for the periods noted below (or longer as required by law or to resolve disputes):

You may request disclosure/deletion/correction by contacting privacy@teknoverse.net. We do not knowingly sell or share personal information (as defined by CPRA). We only use service providers under contract.

9) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements. When retention is no longer needed, we delete or de‑identify the information. Typical retention for marketing and contact records is up to 24 months after your last interaction with us, unless a longer period is required by law.

10) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

11) International Data Transfers

If you access the Site from outside the United States, your information may be processed in the US or other countries that may not provide the same level of data protection as your home jurisdiction. Where required, we use appropriate transfer mechanisms (e.g., Standard Contractual Clauses) for international transfers.

12) Children’s Privacy

The Site is not intended for, and we do not knowingly collect personal information from, children under 13 (or under 16 in the EU/UK). If you believe a child has provided personal information to us, contact privacy@teknoverse.net and we will take appropriate steps to remove it.

13) Changes to This Policy

We may update this Policy from time to time. The "Effective Date" at the top indicates when the latest changes took effect. Material changes will be posted on the Site and, where required, we will notify you and obtain your consent.

14) Contact Us

If you have questions about this Policy or our privacy practices, contact us at:

Teknoverse LLC
Attn: Privacy
Aurora, Illinois, USA
Email: privacy@teknoverse.net

15) Role‑Based Notice (Controller vs. Service Provider)

When Teknoverse collects personal information directly from individuals through this Site and our marketing programs, we act as a controller (or "business" under US state privacy laws). When we process personal information solely on behalf of our business customers (e.g., sending communications to their end users at their direction), we act as a processor/service provider and our customers’ privacy policies control. In those cases, we process data according to our contracts and only for the instructed purposes.

SMS Program Disclosures (Quick Summary)

• By opting in, you consent to receive marketing texts from Teknoverse at the number you provided.

• Consent is not a condition of purchase.

• Message frequency varies.

• Message & data rates may apply.

• Reply STOP to cancel and HELP for help.

• Carriers are not liable for delayed or undelivered messages.